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Knowledge Base

Browse through our collection of articles, user guides and FAQs. 



    • Popular Articles

    • Battery Motor is Beeping or Stopped Working

      Battery Motor is Beeping or Not Working Why is my motorized shade not working/beeping? When the motor's battery is low, it will beep 10 times during use. How do I charge my motorized shade? If the motor stops working, charge it for at least 6 hours ...
    • How to see your Firmware Version from the Pulse 2 App

    • Paradigm 15 Channel Remote Displaying '18'

      If you find that your 15 Channel remote is displaying 18 this can mean two things. Please see below the possibilities for your remote showing 18. Remote Displaying 18 1. The battery in the remote is low / flat and will need to be replaced. 2. The ...
    • How Do I Adjust My Limits?

      What are limits? Limits are set during installation—the upper limit determines the highest position, and the bottom limit determines the lowest position of you shade. Over time, you may want to adjust them, if your shade doesn’t fully open or close ...
    • How to Reverse Shade/Blind Direction

      If your shade is traveling up when you press down or down when you press up you may need to change the direction. Should you need to see how to reverse the direction of your motor, please see below.  How to Reverse Shade/Blind Direction During the ...