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Knowledge Base

Browse through our collection of articles, user guides and FAQs. 



    • Popular Articles

    • How to see your Firmware Version from the Pulse 2 App

    • Battery Motor is Beeping or Stopped Working

      Battery Motor is Beeping or Not Working When the battery is getting low on the motor, it will start to beep x10 when in use. Please recharge the battery by charging with a compatible charger for your motor. If a Battery motor has stopped working ...
    • How to Reverse Shade/Blind Direction

      If your shade is traveling up when you press down or down when you press up you may need to change the direction. Should you need to see how to reverse the direction of your motor, please see below.  How to Reverse Shade/Blind Direction During the ...
    • Paradigm 15 Channel Remote Displaying '18'

      If you find that your 15 Channel remote is displaying 18 this can mean two things. Please see below the possibilities for your remote showing 18. Remote Displaying 18 1. The battery in the remote is low / flat and will need to be replaced. 2. The ...
    • Repair Recall - HUB REPAIRED

      We are glad to hear that your hub was repaired, please see steps to follow below 1 - Plug the HUB to Power and wait for a Solid Blue Light: Connect the hub to a power source and wait until a solid blue light is displayed. 2 - Log In to the App: Open ...