How Come My Shade Is Not Responding Immediately?

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• Pairing Shades & Adding Rooms

  Once you pair the Pulse 2 hub to the app, you will be prompted to 'Pair a Shade' If you would like to add additional shades or Rooms which allow for group control, see the instructions below When Pairing with 'REMOTE' make sure you wait for a ...

• Shade Signal Strength Troubleshooting

  How To Improve Shade Signal Strength Some ways to improve the signal strength are to: Adjust the antenna on the device Adjust the hub location, ensuring it is lying horizontal and central to the shades Add a Repeater to help boost the signal or a ...

• What Is the Warranty on My Shade?

  We do not warranty the shade, only the motors and controls. Battery powered motors are warrantied for 5 years. Controls and Non-battery motors are warrantied for 7 years. To check your warranty for your shade, please contact the dealer which you've ...

• How to Reverse Shade/Blind Direction

  If your shade is traveling up when you press down or down when you press up you may need to change the direction. Should you need to see how to reverse the direction of your motor, please see below.  How to Reverse Shade/Blind Direction During the ...

• Shade Control/Pairing Issues (EL Mode)

  If you're having issues pairing or controlling a shade to your paradigm remote, it is likely in the wrong protocol. It is important to have the remote in ARC mode Try the below to change the remote between Legacy(EL) and ARC protocol. Shade ...