How Come My Shade Is Not Responding Immediately?

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• Pairing Shades & Creating Rooms

  When Pairing with 'REMOTE,' ensure you receive a jog from the shade with each press of the 'P2' button on the back of the remote You MUST pair the Pulse 2 hub to your Wi-Fi before pairing shades Pairing a Shade/Motor to the app. Creating a Room ...

• Shade Signal Strength Troubleshooting

  How To Improve Shade Signal Strength Some ways to improve the signal strength are to: Adjust the antenna on the device Adjust the hub location, ensuring it is lying horizontal and central to the shades Add a Repeater to help boost the signal or a ...

• How Do I Setup My Shade/Motor?

  This article will walk you through pairing your shade with a remote and setting limits for the first time. Follow the video or the written instructions below to get your shade up and running. If you have already attempted to setup your motorized ...

• What Is the Warranty on My Shade?

  We do not warranty the shade, only the motors and controls. Battery powered motors are warrantied for 5 years. Controls and Non-battery motors are warrantied for 7 years. To check your warranty for your shade, please contact the dealer which you've ...

• How to Reverse Shade/Blind Direction

  If your shade is traveling up when you press down or down when you press up you may need to change the direction. Should you need to see how to reverse the direction of your motor, please see below.  How to Reverse Shade/Blind Direction During the ...