How to Reconnect your Pulse 2 Hub to Wi-Fi Network via an Android Device
Press and hold the P button on the back of the hub. Once it turns green, release. Green indicates that you've cleared out the internet connection. It will then start flashing blue. This indicates that it's ready to pair.
Not all Networks are compatible with the Pulse 2 Hub.
The Pulse 2 Hub can only connect to a 2.4GHz network.
Turn off all the access points (APs), Wi-Fi boosters or repeaters just for this pairing process.
INCOMPATIBLE NETWORKS – WIRED
Do not try pair the hub via the Ethernet Cable. You can plug in Ethernet cable once hub is paired but not while pairing.
INCOMPATIBLE NETWORKS – WIRELESS
The Pulse 2 Hub CANNOT connect to a 5GHz Network, Pulse 2 Hub must be connected to a 2.4GHz Network only.
THERE ARE 5 COMMON WIFI SETUPS NOTED BELOW:
5GHz NETWORKS:
The Automate Pulse2 Hub is not compatible with these networks. Turn OFF Auto-join to the 5 GHz network or ‘Forget’ that network. Connect to the 2.4 GHz network. (Temporary for pairing process).
DUAL-BAND NETWORKS:
A dual–band network means the 2.4GHz network and 5GHz are combined into one. The phone will automatically switch between the 2.4GHz and 5GHz band. If the phone is connected to the 5GHz band the hub pairing process will fail.
Resolution:
Option 1:
You can temporarily disable the 5Ghz band in the Modem or Router settings while pairing the hub. There is an option for splitting the two bands to become independent networks as seen above 2.4GHz network and 5GHz network.
Option 2:
Your Internet Service Provider(ISP) can also temporarily disable the 5GHz upon your request.
Option 3
Physically move far enough away from your modem or router, the phone should connect to the 2.4 GHz band. Allowing the pairing process to go through. This may not always work, so ensure you know the location of the router and move as far away as possible. If pairing failure persists, proceed with Option 1 above.
Option 4:
Disable your modem or router, create a hotspot with another device, name the hotspot and password identical to your dual-band network. Pair the hub to the hotspot. Now turn your modem back on and turn the hotspot off. This will allow you to connect to the Dual Wi-Fi Network.
MULTIPLE ACCESS POINTS
In larger homes or corporate environments, pairing the hub while multiple access points are active can be troublesome.
Resolution:
Resolution:
Option 1
Disable the access points and pair to the modem only, re-enable the access points after pairing.
Option 2
Disable or your modem or router, create a hotspot with another device, name the hotspot and password identical to your network. Pair the hub to the hotspot.
Now turn your modem back on and turn the hotspot off. This will allow you to connect to your WiFi Network.
GUEST NETWORK:
Ensure you are NOT on the Guest network. Guest networks have discovery mode switch off.
NETWORK SECURITY SETTINGS COULD BE INTERFERING WITH THE SETUP PROCESS.
Some companies or homes have network security settings more advanced than the typical homeowner. If you are setting up in this environment, please consult your network administrator. Ensure you remove firewall during the pairing process or create a DHCP reservation. This is a permanent IP address assignment that is reserved. Using the Mac ID listed in under the Hub info, create a DHCP reservation to ensure that every time your hubs connects to your router, it will be given the same address.
SMART MESH NETWORKS:
Mesh networks are becoming more common, which means you have a central router with Wireless Access Points (WAPs) around the home. Normally there are no issues, however on occasion it is required to deactivate all WAPs but the main router during the Pulse 2 pairing process.
For Mesh networks, you can often control the 2.4GHz/5GHz capabilities in the router app for your system. If that is your case, you could potentially disable access points if necessary. Ensure you find the manufactures instructions on how to do this, which will allow you to pair the hub. Then go ahead and return settings to normal after the Automate Pulse Hub is Paired.
Common Mesh Systems:
1. Google Nest WIFI
2. Asus ZenWiFi AX (XT8)
3. Netgear Orbi
4. Netgear Orbi WiFi 6
5. Netgear Nighthawk MK63
6. Netgear Orbi AC1200
7. TP-Link Deco M5
8. Ubiquiti Amplifi HD
9. Linksys Velop
How to re-connect your Pulse 2 Hub to your WIFI Network
1. Select Menu, Select Current Location, and your Home Location.
2. Select the hub you wish to remove and click 'Remove Hub.'
3. ADD YOUR HUB TO EXISTING LOCATION:
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