Shade Signal Strength Troubleshooting

Shade Signal Strength Troubleshooting

Shade Signal Issues & Troubleshooting 

If your shade isn't responding in the app, is slow to respond, or works intermittently — the issue is usually related to the signal strength between the Hub and the Motorized Shade. 
This guide will help you: 
  1. Understand shade status such as Online, Simple Control, or Offline
  2. Understand how shade communication works and causes of low signal strength
  3. Improve your setup for better reliability

Understanding RF Shade Communication

  1. The Hub connects to the internet via Ethernet or Wi‑Fi.
  2. Shades do not use Wi‑Fi. They use RF (radio frequency) to talk to the Hub.
  3. Wi‑Fi extenders or mesh networks will not improve the shade signal strength and communication with the Hub.
Notes
RF signals are weakened by walls, furniture, appliances, and metal objects. Even if the Hub is close by, obstructions can cause poor signals to your shades.

What does the shade status mean?

Online

Hub and shade can communicate both ways — position and battery updates are live. No action needed.

Simple Control

Hub can send commands, but shade can’t report back position or battery level. Low signal strength. Check for obstructions or move Hub.

Offline

Hub and shade cannot communicate at all. Low signal, or low battery. Check motor battery, range, and obstructions.

How can I improve shade signal strength for better performance?

Try these in order:
  1. Check motor battery – If the remote also fails, charge the motor fully.
  2. Test with the remote – If the remote works but the app doesn’t, it’s likely a range issue.
  3. Move the Hub – Place it centrally, horizontally, and in an open area.
  4. Adjust the shade antenna – Make sure it’s clear of fabric and pointing into open space.
  5. Avoid interference – Keep the Hub away from large appliances, TVs, microwaves, aquariums, and metal-framed windows.
  6. Try different heights – Place the Hub at least 20 in (50 cm) above the floor.
  7. Rotate the Hub – A 90° rotation can improve signal in some setups.

Common Causes of Weak Signal

  1. Physical barriers: concrete, brick, stucco, metal walls
  2. Large appliances: refrigerators, washers, dryers
  3. Low‑E or metal‑framed glass
  4. Other RF devices: baby monitors, wireless alarms, doorbells
  5. Dead zones: directly underneath a shade
  6. Tight spaces: closets, cabinets

Advanced Improvements

  1. Add a Repeater – Good for one or two problem shades.
    1. Try multiple locations.
    2. Limit to two per home.
  2. Add another Hub – Best for multiple problem shades or large/split-level homes.
  3. Re‑pair the shade – Sometimes removing and re‑adding can restore signal.

Prevent Future Signal Issues

  1. Plan Hub placement before installing shades.
  2. Avoid stacking multiple obstructions between Hub and shade.
  3. Test signal strength after moving furniture or adding appliances.
  4. Keep motor batteries charged.

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