What Is the Warranty on My Shade?
We do not warranty the shade, only the motors and controls.
Battery powered motors are warrantied for 5 years. Controls and Non-battery motors are warrantied for 7 years.
To check your warranty for your shade, please contact the dealer which you've acquired them from.
Shade Control/Pairing Issues
If you're having issues pairing or controlling a shade to your paradigm remote, it is likely in the wrong protocol. It is important to have the remote in ARC mode Try the below to change the remote between Legacy(EL) and ARC protocol. Shade ...
Shade Signal Strength Troubleshooting
How To Improve Shade Signal Strength Some ways to improve the signal strength are to: Adjust the antenna on the device Adjust the hub location, ensuring it is lying horizontal and central to the shades Add a Repeater to help boost the signal or a ...
How to Reverse Shade/Blind Direction
If your shade is traveling up when you press down or down when you press up you may need to change the direction. Should you need to see how to reverse the direction of your motor, please see below. How to Reverse Shade/Blind Direction During the ...
How Do I Setup My Shade/Motor?
This article will show step by step, pairing with a Remote and programming the Motor limits for normal operation. A new motor will have no programming and it will first need to be set up, for it to operate. A motor that has had unexpected ...
Deleting a Shade From the Pulse 2 App
If you are having issue with a device/shade when utilizing the Pulse 2 app, it may be recommended to delete and re-add the problematic device. How To Delete A Device Long press (2 seconds) a tile. i.e. 0.5nm highlighted in red below. Relevant ...