Helix Fi 2 Router
Syncing Timers
If your timers are not working as intended, you can run a hub timer check, this will allow your timers to sync and operate as intended Ensure that you are in the latest app version (317)
Repair Recall - HUB RESET
We are glad to hear that your hub has been returned to you. This hub has been reset to factory settings and it will need to be paired to the app and reprogramed. Please select the link corresponding to the device you will be using to pair your hub ...
Repair Recall - HUB REPAIRED
We are glad to hear that your hub was repaired, please see steps to follow below 1 - Plug the HUB to Power and wait for a Solid Blue Light: Connect the hub to a power source and wait until a solid blue light is displayed. 2 - Log In to the App: Open ...
Repair Recall - How to Re-connect Your Pulse 2 to the Network via an Apple Device
After you have received your hub back, please follow below instructions to re-connect your hub to the app Press and hold the P button on the back of the hub. Once it turns green, release. Green indicates that you've cleared out the internet ...
Reconnecting your Pulse 2 Hub - After Repair Recall
We sincerely thank you for your participation in our repair recall program for the Pulse 2 hub. Your commitment and trust in our brand holds immense value to us. By taking part in this program, you're not only helping us rectify any potential issues ...
Repair Recall - How to Re-connect Your Pulse 2 to the Network via an Android Device
After you have received your hub back, please follow below instructions to re-connect your hub to the app Press and hold the P button on the back of the hub. Once it turns green, release. Green indicates that you've cleared out the internet ...
Pulse 2 Network Error - June 13, 2023 Outage
The Pulse2 App is not operating due to an unexpected Amazon Web Service (AWS) outage. The AWS outage is impacting many applications globally. Amazon will be addressing this issue with haste, we are sorry for the inconvenience being caused with ...
Pairing A Pulse 2 Hub via Ethernet [Android]
The Pulse 2 Hub can be paired with Android devices. Follow the below instructions for a successful pairing experience. While pairing via Ethernet, a backup Wi-Fi connection can be saved to the hub Check the Wi-Fi password for accuracy. If the wrong ...
Pairing A Pulse 2 Hub via Ethernet [iOS - Apple]
The Pulse 2 hub is certified with Apple Devices and has native HomeKit integration. This means you can control Siri with voice commands the moment you setup your hub and shades! Follow the below instructions for pairing via iOS devices. While pairing ...
Pair Hub Via Cable when Hub Firmware is below 1.8.0
If a user attempts to pair a hub with a firmware version lower than 1.8.0: -the hub will not appear in the list of available devices in Step 5 of the pairing process. This is due to the fact that the hub is not yet compatible with Ethernet pairing. ...
What happens when you enter wrong WIFI Password as a Backup while doing Hub Pairing via Cable
When setting up a hub, you have the choice of pairing it via cable or WiFi. If you select the cable option and accidentally enter the wrong WiFi password during the backup option on Step 8 of Pairing. Hub will still pair successfully. However, it's ...
How to use the new Pulse 2 app
How to share and access the hub as a Shared User
This process grants secondary users "guest" access to the shades. They won't have administrative rights to edit shades. Primary user will need to share the hub 1. Open the Pulse 2 app, click on the location that was created. 2. Under "Hubs" the hub ...
Assigning a Static IP Address to your Pulse 2 hub utilizing the MAC Address
The Pulse 2 Hub has 4 different MAC addresses. The one that is shown on AWS Cloud is the Wi-Fi station MAC address and is the base for all the other MAC addresses. The others can be calculated off this one as follows: Wi-Fi Station MAC: Base MAC + 0 ...
How to Re-connect Your Pulse 2 to Wi-Fi Network via an Android Device
Press and hold the P button on the back of the hub. Once it turns green, release. Green indicates that you've cleared out the internet connection. It will then start flashing blue. This indicates that it's ready to pair. The Pulse 2 Hub can only ...
How to Re-connect Your Pulse 2 Hub to WiFi Network via an Apple Device
Press and hold the P button on the back of the hub. Once it turns green, release. Green indicates that you've cleared out the internet connection. It will then start flashing blue. This indicates that it's ready to pair. SMART MESH NETWORKS Mesh ...
How to see your Firmware Version from the Pulse 2 App
Pairing Shades & Adding Rooms
Once you pair the Pulse 2 hub to the app, you will be prompted to 'Pair a Shade' If you would like to add additional shades or Rooms which allow for group control, see the instructions below When Pairing with 'REMOTE' make sure you wait for a ...
Pulse 2 Pairing Troubleshooting [iOS and Android]
On occasion, you may encounter an issue pairing the Automate Pulse 2 Hub to your Wi-Fi network. This article will help you in those scenarios. The Pulse 2 hub must be connected to a 2.4ghz network The Pulse 2 Hub CANNOT connect to a 5ghz Network ...
Pairing A Pulse 2 Hub [Android]
The Pulse 2 Hub can be paired with Android devices, follow the below instructions for a successful pairing experience You cannot pair the hub via the Ethernet cable The Pulse 2 Hub only connects to 2.4ghz networks - please reference your router ...
Shade Signal Strength Troubleshooting
How To Improve Shade Signal Strength Some ways to improve the signal strength are to: Adjust the antenna on the device Adjust the hub location, ensuring it is lying horizontal and central to the shades Add a Repeater to help boost the signal or a ...
Pulse 2 LED Status
The Pulse 2 has a status LED that lets you know the state of the hub at a quick glance Pulse 2 Status LED Chart Relevant Documentation Pulse 2 iOS Setup Guide Pulse 2 Android Setup Guide Related Product Pulse 2 Hub
Should I Get a Pulse 2? - Pulse 2 Brochure
Yes, the Pulse 2 is your key to integration and automation. Bring your shades into the smart home world with the Pulse 2 Hub! The Pulse 2 Hub is required for any integration, phone, or voice control Why Should You Get a Pulse 2 Hub? Relevant ...
Pairing A Pulse 2 Hub [iOS - Apple]
The Pulse 2 hub is certified with Apple Devices and has native HomeKit integration. This means you can control Siri with voice commands the moment you setup your hub and shades! Follow the below instructions for pairing via iOS devices. You cannot ...
PULSE 2 HUB ID LOCATION
The Pulse 2 Hub ID can be found in the following locations:
Is My Wi-Fi Network Compatible with the Pulse 2 Hub?
The Pulse 2 is a 2.4ghz device and this is the most common household WIFI band. However, you may have WIFI that is setup to prioritize 5ghz - we can usually work through this to still successfully provision the hub The Pulse 2 hub must be connected ...