General FAQ
What Is the Warranty on My Shade?
We do not warranty the shade, only the motors and controls. Battery powered motors are warrantied for 5 years. Controls and Non-battery motors are warrantied for 7 years. To check your warranty for your shade, please contact the dealer which you've ...
What Are the Two Cables at the End of My Motor?
The 12V charging motors have a charge port approximate 6” long with a plug on the end. The other wire is an antenna and should be extended for optimal signal capture. The cables must be routed so that they cannot get caught up.
What Battery Goes Into My Remote?
PushONE | MT02-0101-xxx010 - CR2430 Push 5 | MT02-0101-xxx004 - CR2430 Push 15 | MT02-0101-xxx008 - CR2450 Flush Mount Wall Switch | MTRF-WS-5FLUSH - CR2430 Paradigm 1CH Wall Switch | MTRF-WS-1C - AAA Paradigm 2CH Wall Switch | MTRF-WS-2C - AAA ...
How Do I Know When My Motor Needs to Be Charged?
When operating the motor and it beeps 10 times, that is a signal that the motor needs to be charged.
How Do I Control All My Shades At Once?
Choose choose channel 0 (Zero) on a 15 channel remote and all shades paired to the remote can operate with one push of a button.
How Long Does It Take My Shades to Charge?
Original 12v charging takes a minimum of 6 hours, regardless of the color of the light on the charger. The new 5V charging motors require approximately 8 – 10 hours and the charge condition is shown by the light in the motor.
RF Signal Strength and Range
The RF signal strength and range of our products can be affected by a variety of things. Wood ,glass, and plastic has minimal impact on RF signal strength. Cement, human beings, vegetation, will allow the RF signal to pass though but it will be ...