Reconnecting your Pulse 2 Hub - After Repair Recall

Reconnecting your Pulse 2 Hub - After Repair Recall

We sincerely thank you for your participation in our repair recall program for the Pulse 2 hub. Your commitment and trust in our brand holds immense value to us.

By taking part in this program, you're not only helping us rectify any potential issues but also contributing to the ongoing improvement of our products and services.
Your feedback and loyalty are invaluable to us, and we're dedicated to ensuring your satisfaction at every step.

Now that your hub(s) have been returned, you will notice a sticker on each that indicates if your hub has been Repaired or Reset.
Please click on the below link corresponding to the sticker that you received on your device, said link will show the next steps to follow.

If you have any questions, concerns, or additional feedback regarding the repair recall process or any of our products, please do not hesitate to reach out to us.
We are here to assist you in any way we can. 












HUB RESET


HUB REPAIRED


    • Related Articles

    • FAQ Pulse 2 Hub Repair Recall

      Frequently Asked Questions 1. Can shades still be operated during the repair process? Yes! Your hand-held remote control will still work independently from your Hub(s). 2. How long will the process take? The repair process can take up to 2 weeks, ...

    • Repair Recall - HUB REPAIRED

      We are glad to hear that your hub was repaired, please see steps to follow below 1 - Plug the HUB to Power and wait for a Solid Blue Light: Connect the hub to a power source and wait until a solid blue light is displayed. 2 - Log In to the App: Open ...

    • Pairing A Pulse 2 Hub [iOS - Apple]

      The Pulse 2 hub is certified with Apple Devices and has native HomeKit integration. This means you can control Siri with voice commands the moment you setup your hub and shades! Follow the below instructions for pairing via iOS devices. You cannot ...

    • Repair Recall - HUB RESET

      We are glad to hear that your hub has been returned to you. This hub has been reset to factory settings and it will need to be paired to the app and reprogramed. Please select the link corresponding to the device you will be using to pair your hub ...

    • Pairing A Pulse 2 Hub via Ethernet [iOS - Apple]

      The Pulse 2 hub is certified with Apple Devices and has native HomeKit integration. This means you can control Siri with voice commands the moment you setup your hub and shades! Follow the below instructions for pairing via iOS devices. While pairing ...