Pulse 2: Is My Wi-Fi Network Compatible?
What Wi‑Fi requirements does the Pulse 2 Hub have?
Most modern homes use a dual‑band or tri‑band Wi‑Fi router. These can broadcast different Wi-Fi bands, mainly 2.4 GHz and 5 GHz.
The Pulse 2 Hub connects only to 2.4 GHz Wi‑Fi compatible networks.
What Wi-Fi network type do I have?
Below are the most common Wi‑Fi setups found in homes, along with tips for pairing your Pulse 2 Hub successfully if you are having difficulties.
If you are unsure, pair your Pulse 2 Hub using Ethernet instead. For more info, see Pairing via Ethernet [iPhone] or Pairing via Ethernet [Android]
1. Separate Networks
Some routers broadcast separate network names for 2.4 GHz and 5 GHz. Often labeled with 2.4 or 5 at the end, respectively.
- Turn off Auto‑Join for the 5 GHz network.
- Forget the 5 GHz network so your device doesn't reconnect automatically.
- Connect your device to the 2.4 GHz network before opening the Automate Shades app.
2. Combined (Dual/Tri‑Band) Networks
Some dual‑ and tri‑band routers combine the 2.4 GHz and 5 GHz bands into one Wi‑Fi network name. The router uses a feature called band steering to decide which band to use. This may not always work reliably for all devices.
- Avoid connecting to guest networks, as these often block device pairing.
- If your router has an app, see if you have an option to temporarily disable the 5 GHz band.
If unsuccessful, pair via Ethernet with a Wi-Fi backup connection. For more info, see Pairing via Ethernet [iPhone] or Pairing via Ethernet [Android]3. Mesh Networks
Mesh Wi‑Fi systems use a main router and one or more nodes (also called satellites/repeaters) to provide coverage throughout the home.
- In most cases, the Pulse 2 Hub pairs with mesh networks without issue.
- If your router has an app, see if you have an option to temporarily disable the 5 GHz band.
- If pairing still fails, temporarily power off or disable all nodes except the main router, then try again.
Common mesh system brands:
- Asus ZenWiFi AX (XT8)
- Eero (Eero 6, Eero Pro 6, etc.)
- Google Nest Wi‑Fi
- Helix Fi 2
- Linksys Velop
- Netgear Nighthawk MK63
- Netgear Orbi (including Wi-Fi 6 and AC models)
- TP-Link Deco M5
- Ubiquiti AmpliFi HD
- Tenda Nova (a more budget-friendly option)
- Amplifi Alien (from Ubiquiti, featuring Wi-Fi 6 support)
For more router configuration help, please refer to your router’s user guide or support website.
Relevant Documentation
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