Is My Wi-Fi Network Compatible with the Pulse 2 Hub?
The common household has a dual-band network. This means you have 5GHz & 2.4GHz bands combined into one Wi-Fi network.
The Pulse 2 Hub can only connect to a 2.4GHz Wi-Fi band.
The Pulse 2 Hub cannot connect to a 5GHz Wi-Fi band.
If uncertain of your home internet setup, pair your hub via cable.
Common Wi-Fi Setups
There are 3 common Wi-Fi setups noted below:
1) Separate Networks:
Turn OFF Autojoin to the 5GHz network and 'Forget' that network. Connect to the 2.4GHz network
2) Dual/Tri band Network:
A dual/tri band network means the 2.4GHz network and 5GHz are combined into one. Ensure you are NOT on the Guest network.
3) Mesh Network
Mesh network means you have a central router with Wireless Access Points (WAPs) around the home for consistent in home coverage.
Often times there are no issues. On occasion, it is required to deactivate all WAPs except the main router during the Pulse 2 pairing process
For Mesh networks, you can often control the 2.4GHz/5GHz capabilities in the router app for your system and potentially disable access points if necessary.
Common Mesh Systems:
- Google Nest Wi-Fi
- Asus ZenWiFi AX (XT8)
- Netgear Orbi
- Netgear Orbi Wi-Fi 6
- Netgear Nighthawk MK63
- Netgear Orbi AC1200
- TP-Link Deco M5
- Ubiquiti Amplifi HD
- Linksys Velop
- Helix Fi 2
Relevant Documentation
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