Is My Wi-Fi Network Compatible with the Pulse 2 Hub?

Is My Wi-Fi Network Compatible with the Pulse 2 Hub?

The Pulse 2 is a 2.4ghz device and this is the most common household WIFI band. However, you may have WIFI that is setup to prioritize 5ghz - we can usually work through this to still successfully provision the hub

The Pulse 2 hub must be connected to a 2.4ghz  network
The Pulse 2 Hub CANNOT connect to a 5ghz Network

Common WIFI Setups

There are 3 common WiFi setups noted below:
1) Separate Networks:
Turn OFF Autojoin to the 5ghz network and 'Forget' that network. Connect to the 2.4ghz network

2) Dual/Tri band Network:
A dual/tri band network means the 2.4ghz network and 5ghz are combined into one. Ensure you are NOT on the Guest network.


3) Mesh Network
Mesh network means you have a central router with Wireless Access Points (WAPs) around the home for consistent in home coverage. 
Often times there are no issues. On occasion, it is required to deactivate all WAPs  except the main router during the Pulse 2 pairing process

For Mesh networks, you can often control the 2.4ghz/5ghz capabilities in the router app for your system and potentially disable access points if necessary.
Common Mesh Systems: 
  1. Google Nest Wifi 
  2. Asus ZenWiFi AX (XT8) 
  3. Netgear Orbi
  4. Netgear Orbi WiFi 6
  5. Netgear Nighthawk MK63
  6. Netgear Orbi AC1200
  7. TP-Link Deco M5
  8. Ubiquiti Amplifi HD
  9. Linksys Velop
  10. Helix Fi 2

Relevant Documentation










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