If your awning is paired to an AUTOMATE sensor (Motion Sensor or Wind & Sun Sensor).
When you go to move your awning out and the awning only extends in a small steps. It is possible the motor has triggered the Safe Guard Technology feature, and is alerting you of a sensor connection issue.
If the connection is lost, the awning
will retract safely and only operate in small steps until the connection is
Most commonly, this simply means the Motion Sensor batteries
need replacing, or the Wind & Sun Sensor requires charging or a period of
To access the Motion Sensor, press down on the remote and the awning
will move in a stepping mode to allow for easy access and appropriate troubleshooting/action.
Motion Sensor requires 2 X AAA alkaline batteries.
To replace the batteries you need to slide the cover off and lift up on the tab as displayed below.
NOTE: We recommend replacing the batteries every 12 months.
WIND & SUN SENSOR
If you're using the AUTOMATE Wind & Sun Sensor confirm the sensor has power, if not, charge by placing in direct sunlight or charge via the Micro USB port as below.