Pulse 2 Pairing Troubleshooting [iOS and Android]

Pulse 2 Pairing Troubleshooting [iOS and Android]

On occasion, you may encounter an issue pairing the Automate Pulse 2 Hub to your Wi-Fi network. This article will help you in those scenarios.
The Pulse 2 hub must be connected to a 2.4ghz network
The Pulse 2 Hub CANNOT connect to a 5ghz Network

Troubleshooting Pairing the Pulse 2 Hub to Your WiFi




There are 3 common WiFi setups noted below:
1) Separate Networks:
Turn OFF Autojoin to the 5ghz network and 'Forget' that network. Connect to the 2.4ghz network

2) Dual band Network:
A dual band network means the 2.4ghz network and 5ghz are combine into one. Ensure you are NOT on the Guest network.


3) Mesh Network
Mesh network means you have central router with Wireless Access Points (WAPs) around the home. 
Often times there are no issues. On occasion, it is required to deactivate all WAPs but the main router during the Pulse 2 pairing process

For Mesh networks, you can often control the 2.4ghz/5ghz capabilities in the router app for your system and potentially disable access points if necessary.
Common Mesh Systems: 
  1. Google Nest Wifi 
  2. Asus ZenWiFi AX (XT8) 
  3. Netgear Orbi
  4. Netgear Orbi WiFi 6
  5. Netgear Nighthawk MK63
  6. Netgear Orbi AC1200
  7. TP-Link Deco M5
  8. Ubiquiti Amplifi HD
  9. Linksys Velop
4) Ethernet Pairing
If you continue to have Wi-Fi pairing issues, you may try pairing via an Ethernet connection. For more information, see Pairing A Pulse 2 Hub via Ethernet [iOS - Apple] or Pairing A Pulse 2 Hub via Ethernet [Android].

Relevant Documentation


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