Ensure that all app permissions are enabled under the app settings. Then close and re-open the app.
iOS and iPhone Settings
1. Open the Settings app.
2. Scroll down and select the Apps section.
3. Search for and select the AUTOMATE app.
4. Ensure that all settings are turned on.
(Location, Bluetooth, Local Network, Home Data, and Cellular Data if available)
Android Settings
1. Open the Settings app.
2. Scroll down and select the Apps section.
3. Search for and select the AUTOMATE app.
4. Select Permissions.
5. Ensure that all permissions are allowed. (Location and Bluetooth)