Pulse PRO: Reconnecting When Offline [iPhone and Android]

Pulse PRO: Reconnecting When Offline [iPhone and Android]

If your Pulse PRO was previously set up but is now offline, don’t worry—this article will guide you through the steps to get it back online. First, check your network and make sure there are no issues. If your Wi-Fi credentials or Internet Service Provider (ISP) have changed, you’ll need to remove and reconnect your Pulse PRO. This article outlines steps for removing the Pulse PRO so that it can be reconnected. 

How do I know if my Pulse PRO is offline? 

If the Pulse PRO’s light is solid blue, it is online and connected. If the light is any other color or blinking, the Pulse PRO is offline. This usually indicates a network issue or that the Pulse PRO needs to be removed and re-added.

Why is my Pulse PRO offline? 

Please first verify that you are not having Internet or Wi-Fi issues affecting your home and other devices. Some common reasons for the Pulse PRO being offline are:
  1. Wi-Fi password or credentials have changed.
  2. Your ISP (Internet Service Provider) has changed.

Will I lose any information if I remove the Pulse PRO? 

No, the Pulse PRO will retain any shade, scenes, and timer information. Once the Pulse PRO is reconnected all your previous information will re-appear automatically. 

How do I remove the Pulse Pro and reconnect it?

1. Open the Automate app and select Menu in the top left corner.


2. Select the Dropdown ▼ and then select your Location.


3. Select the Hub ID you wish to remove.


4. Scroll down, then select Remove Hub.



5. Select REMOVE to confirm and remove the hub.


6. Your Pulse PRO is now removed. See links below for pairing your Pulse PRO back.

Wi-Fi Pairing

For more information on pairing your Pulse PRO via Wi-Fi, see Pulse PRO: Wi-Fi Setup.

Ethernet Pairing

For more information on pairing your Pulse PRO via Ethernet, see Pulse PRO: Ethernet Setup.

Relevant Documentation



    • Related Articles

    • Pulse PRO: Wi-Fi Setup [iPhone and Android]

      The Automate Pulse PRO allows for easy and seamless control of your motorized shades within the Automate Shades app. This means you can control your individual shades, activate scenes, and set schedules all from the comfort of your phone. Follow the ...

    • Pulse PRO: Ethernet Setup [iPhone and Android]

      The Automate Pulse PRO allow for easy and seamless control of your motorized shades within the Automate app. This means you can control your individual shades, activate scenes, and set schedules all from the comfort of your phone. Follow the below ...

    • Pairing A Pulse 2 Hub via Wi-Fi [Android]

      Pairing Pulse 2 Hub via Wi-Fi with an Android device Trouble pairing on a MESH network? The Pulse 2 Hub can be paired via Wi-Fi on dedicated 2.4GHz Wi-Fi band only. Please refer to Pairing a Pulse 2 Hub via Ethernet if you've got a dual-band Wi-Fi ...

    • Pairing A Pulse 2 Hub via Ethernet [Android]

      How To Pair Your Pulse 2 Hub via Ethernet on Android Devices The Pulse 2 Hub can be paired via Ethernet to bypass dual-band Wi-Fi networks. Please ensure to back-up your Wi-Fi in case you need to move the hub to another location within the home. ...

    • Pairing A Pulse 2 Hub via Wi-Fi [iOS - Apple]

      How To Pair Your Pulse 2 Hub via Wi-Fi on Apple (iOS) Devices The Pulse 2 hub is certified with Apple Devices and has native HomeKit integration. This means you can control Siri with voice commands the moment you setup your hub and shades! Follow the ...