Pulse PRO Hub: Reconnect Offline Hub [iPhone and Android]
If your Pulse Pro Hub was previously set up but is now offline, don’t worry—this article will guide you through the steps to get it back online. First, check your network and make sure there are no issues. If your Wi-Fi credentials or Internet Service Provider (ISP) have changed, you’ll need to remove and reconnect your Hub. This article outlines steps for removing the Hub so that it can be reconnected.
How do I know if my Hub is offline?
If the Hub’s light is solid blue, it is online and connected. If the light is any other color or blinking, the Hub is offline. This usually indicates a network issue or that the Hub needs to be removed and re-added.
Why is my Pulse Pro Hub offline?
Please first verify that you are not having Internet or Wi-Fi issues affecting your home and other devices. Some common reasons for the Hub being offline are:
- Wi-Fi password or credentials have changed.
- Your ISP (Internet Service Provider) has changed.
Will I lose any information if I remove the Hub?
No, the Hub will retain any shade, scenes, and timer information. Once the Hub is reconnected all your previous information will re-appear automatically.
How do I remove the Pulse Pro Hub and reconnect it?
1. Open the Automate app and select Menu in the top left corner.
2. Select the Dropdown ▼ and then select your Location.
3. Select the Hub ID you wish to remove.
4. Scroll down, then select Remove Hub.
5. Select REMOVE to confirm and remove the Hub.
6. Your Hub is now removed. See links below for pairing your Hub back.
6. Your Hub is now removed. See links below for pairing your Hub back.
Wi-Fi Pairing
For more information on pairing your Pulse Pro Hub via Wi-Fi, see Pulse Pro Hub: Wi-Fi Setup.
Ethernet Pairing
For more information on pairing your Pulse Pro Hub via Ethernet, see Pulse Pro Hub: Ethernet Setup.
Relevant Documentation
Pulse Pro Hub Setup GuideRelated Products
Pulse Pro Hub
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